Last revised May 8, 2020
For California residents, please click here to learn more about your privacy rights.
2. Who We Are
3. What Data We Collect
The data we collect depends on the context of your interactions with H1 and the choices you make, the products and features you use, your location and applicable laws, but can include the following:
Information we collect automatically. As you navigate through and interact with the Site, our emails or products and services, we may automatically collect certain information about your equipment, browsing actions and patterns using common internet technologies, such as cookies andWeb beacons. This may include details of your visits to the Site, including information about your connectivity, such as your IP address and browser information, location data, logs and other communication data, and the resources that you access and use on the Site. This information helps us to improve the Site and to deliver better and more personalized content and services by enabling us to estimate our audience size and usage patterns and recognize you when you return to the Site.
Information you provide to us. For example, when you navigate the Site, fill out one of our forms, create an account, purchase our products or services, contact us or otherwise communicate with us, we may request or you may choose to provide us with certain personal information. For security purposes, we may also collect personal information from you if you visit one of our offices.
The types of personal information you may provide include:
Information we collect about you from third party sources: We collect or acquire certain publicly available business and professional information about you. For example, we collect personal information about you from: public databases (such as PubMed); corporate websites; public news sources; and university conference and NGO websites.
The types of personal information we may collect include:
Information you provide to us: We also encourage H1Experts to actively engage with and contribute to the H1 platform. Therefore, we may process personal information you choose to provide to us, which could include any of the above-described business and professional information. In addition, if you sign up for an H1 account to access and use our Services as an End User, we will collect the personal information described above in the section headed "End Users". If you would like to learn more about the H1 platform and provide your input to help us build something valuable to healthcare practitioners and collaborators everywhere, please visit our website.
We may combine the above described information we collect from or about you with information our clients provide about you to provide them with more complete datasets. We only use the information our clients provide us about Experts as a data processor for their benefit and in accordance with their instructions.
4. How We Use Your Information and the Legal Bases
For example, we collect and store publicly available professional information about any thought leadership, professional accomplishments, scholarly articles or medical developments Experts are responsible for, as well as their professional contact details. This means (for example) our clients who are looking to find a healthcare expert with particular specialisms can easily search our database to find information about that Expert and their professional work in order to support the client's strategic initiatives (for example, to contact Experts with information about projects they may be interested in). We also make your information available for direct download by our clients who have a license granting such access.
5. How We Share Your Personal Information
We may disclose your personal information to the following categories of recipients:
We take your security seriously and take reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure. We have implemented adequate technical and organizational measures to protect personal information against unauthorized, accidental or unlawful destruction, loss, alteration, misuse, disclosure or access and against all other unlawful forms of processing. These security measures have been implemented taking into account the state of the art of the technology, their cost of implementation, the risks presented by the processing and the nature of the personal information, with particular care for sensitive data.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, products, or services, you are responsible for keeping this password confidential. Please do not share your password with anyone.
Although we take reasonable security measures to protect your personal information, for example, by using Secure Socket Layer encryption when you transmit your password, we cannot guarantee the security of your personal information transmitted to theSite. The transmission of information via the internet is not 100% secure and we cannot ensure or warrant the security of any information you transmit to us.We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
7. Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
If you are resident in or a visitor from the EEA, United Kingdom or Switzerland, we will protect your personal information when it is transferred outside of such locations by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or otherwise implementing appropriate safeguards to protect your personal information, including through the use of Standard Contractual Clauses; complying with the Privacy Shield Framework for transfers of personal information from EEA, UK and Switzerland to US (see below) or another lawful transfer mechanism approved by the European Commission.
If you require further information about our international transfers of personal information, please contact us using the contact details in the “Contact Us” section further below.
9. Privacy Shield
H1 Insights, Inc. has certified its compliance with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce with respect to personal information concerning individuals from the EEA, UK and Switzerland. Please see our Privacy Shield Notice to learn more.
If there is any conflict between the terms in this Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
10. Cookies and Similar Tracking Technologies
Fullstory: We use Fullstory to provide a better user experience for you and collect data to diagnose end user issues. Further information about the cookies used by FullStory can be found at: www.fullstory.com/legal/terms-and-conditions/.
You can opt-out of Fullstory support analytics within the Services by visiting https://www.fullstory.com/optout/.
11. Children Under 13
The Site is not directed to children under the age of thirteen (13). H1 does not knowingly collect personal information without the consent of a parent or legal guardian. If you become aware that your child has provided us with personal information without your consent, please contact us. H1 shall take the necessary steps to remove the personal information collected.
12. Your Privacy Rights
Where we are acting as a controller, and depending on your location and subject to applicable law, you may have the following rights with regard to the personal information we control about you:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Depending on your jurisdiction, you may be able to exercise any privacy rights that may be available to you by visiting our privacy preference center here. Alternatively, you can contact us using the details provided below.
13. Links to Third Party Websites
We may place links on the H1 Service, including the H1 Blog. When you click on a link from our website to a third-party website, your activity and use is governed by that website’s policies; not by those of H1. We are not responsible for the information practices of such third parties. We encourage you to review their privacy and user policies.
15. Contact Us
16. Client-Specific Notes
Click here for additional disclosure information from certain clients.